Saturday, May 1, 2010

What to do if your STC SIM card gets locked in Saudi Arabia?

Many of us use STC (Saudi Telecom Company, the largest provider of telecom services in the Saudi Arabia) SIM card on our cell phones. A majority of Expats buy these cards off the “mobile markets” and not from the STC themselves for the simple fact of avoiding paperwork.


Whether you buy the SIM from the STC themselves or from the “mobile markets”, you get a card which has your PIN number on it. You insert the newly purchased SIM in the phone and recycle the card (did I say that. NO, the Expat community from South Asia does not believe in keeping the city clean. They just throw the stuff on the street in order to give poor Bangladeshis their job!!!!! One can bet with me on this) with the thought that you will remember the PIN from now onwards. Since we are from human origin and bound to forget, this is a little help guide for those simpletons.

When you forget your PIN or have mistyped PIN three times on your cell phone (remember, the cell phone asks for the PIN at the time you have rebooted it), it will get locked.

1) Go to nearest STC Customer Service office (not the STC Sales office point that you will find here and there).


2) Pick up a tab which has queued number. You will be called to the next available gentleman to help you.

3) The customer service representative will then provide you with something called as PUK code.

Note: A PUK code (Pin Unlock Key) is provided by the service provider such as STC, Mobily and Zain (in KSA) is required when you enter an incorrect PIN 3 times. After entering the wrong PIN 3 times, the card will be locked and you will need to get a PUK code from service provider to unlock it.

4) Remember, the customer service provider might ask you to provide your Iqama or passport in case he finds it suspicious and if the card is not registered in your name. In any case, it will be a good idea to register the card in your name at this point. So take your identification information with you.

5) Restart your phone and then it will prompt you to enter PUK code (remember if an incorrect PUK code is entered 5-10 times, the SIM card will permanently block (disable) itself)

This is all you have to do. I know it was very simple and looks like I made it look very hard. Huh …. Five steps to do for such a simple thing.


Anyway, I hope this will be helpful to somebody.

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32 comments:

  1. can you help me to find the STC customer service office in dammam.

    ReplyDelete
  2. I'm not sure since I do not live in Dammam. You can try them emailing at Contactus@stc.com.sa
    or call 902. Id the guy you are talking to is understanding what you say and also he say say what he has to say in proper english, you will get help from them.

    ReplyDelete
  3. My new Motorola G phone says my STC SIM card is locked, but it does ask NOT ask for the "PUK" which I have! I guess I have no choice but go to STC customer service on this Saturday afternoon and hope they can resolve the problem.

    ReplyDelete
  4. Can u help me? yrsterday my stc sim is lost. How tht sim bloke.

    ReplyDelete
  5. 0503526498 give me pin code and puk code

    ReplyDelete
  6. 0503526498give me pin code and puk code

    ReplyDelete
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  9. Colorectal cancer, cancer of the large intestine, is the fourth most common cancer in North America. Many cases of colorectal cancer are associated with low levels of physical activity and with diets that are low in fruits and vegetables. Individuals with a family history of the disease have a higher risk. I crumble with this disease for 5 years also with a lot of scaring thought in my head because i was just waiting for death every day of my life until My Son came to me in the hospital explaining to me that he has find a herbal healer from Nigeria to cure my Colo-Rectal Cancer,I was so shocked with the ideal also i was excited inside of me.My son asked me to let us give him a try because we have really heard a lot of scammer pretending to cure all sort of diseases with herbal medicine and some of them never get a positive result at the end of it all but we was very confident on this herbal doctor,like i said we give him a try and he sent me a herbal medicine to drink for three weeks, Sincerely I'm telling you today I' alive and healthy no more laying on sick bed,No more Colo-Rectal Cancer.I'm sharing this testimony on here for people who are sick to contact this Wonderful man,His name is Dr Itua.And His contact Whatsapp_+2348149277967____Email_drituaherbalcenter@gmail.com.
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  10. 0593941412 it's my comapny sim his permanently blocked now what can i du
    So unblock my sim

    ReplyDelete
  11. Reason why stc simcard was blocked

    ReplyDelete
  12. sir my sim puk code plz sand me a puk code and sim my block plz my sim is unblock no 0539378270

    ReplyDelete
  13. Assalamu alikum
    I need puk code urgent
    My Sim is blocked
    My mobile number 0535644194

    ReplyDelete
  14. My number is block i need puk code
    My number 0505545026
    Plz help

    ReplyDelete
  15. My stc sim number is blocked.please help me😢i dont know how to open.My number is 0558350827

    ReplyDelete
  16. Help me to open my stc sim...0558350827

    ReplyDelete
  17. بطاقة sim محظورة بشكل دائم

    ReplyDelete
  18. 0501542501بطاقة sim محظورة بشكل دائم

    ReplyDelete
  19. Sim card permanently blocked 0552346314

    ReplyDelete
  20. 0551084958 plz send me puck code my sim is locked

    ReplyDelete